Student Support Services[1][2]

Student Contacts

Flight Program Director

We encourage you to seek assistance from your Flight Instructors and Flight Program Director should you have any questions relating to your course.

If you would like independent advice and support, you can also seek assistance from the Student Services Manager.

Flight Instructors

Flight Instructors are available to provide additional support, which may involve answering student’s questions, assisting students when it is clear they need support or assistance, and provide follow up feedback and coaching

Student Services Manager

[3][4]The Student Services Manager is the main designated contact to provide support for all students, but especially for overseas students.

Accommodation Liaison

Where accommodation is managed by Becker Helicopters, please contact our Accommodation Liaison during school hours to discuss any concern(s).

If you have any issues with your accommodation after hours, please contact your on-site accommodation manager. If it is an emergency, then contact emergency services on 000.

Change of Contact Details

[5]Please notify Becker Helicopters of any change of address, email address or contact phone number while enrolled at our school.  This is an important obligation under student visa obligations.

Critical Incidents

[6]If you are involved in a incident during your course, please immediately contact your Team Leader or Operations Support Officer (OPSO) who will complete a Critical Incident Report detailing the action to be taken and any required follow-up to the critical incident.


[7]Information on the registered provider’s obligations under the ESOS framework and the potential implications for students arising from the exercise of these obligations are available on the Becker Helicopters website.

Health and Well-Being

The Health and Well-being chapter in the student handbook gives useful information about local medical facilities available.  Please make sure you keep your medical insurance cover up-to-date.

As a pilot, it is important that all medical issues are reported to your Flight Instructor.  Even the common cold or Flu can influence your performance in an aircraft, and have safety implications.

Fatigue, Stress and Anxiety

Getting help

If you are suffering from fatigue, stress or anxiety, you may be approached by a Becker Helicopters staff member to provide assistance.

Professional counselling

Where professional counselling appears necessary, Becker Helicopters can, at your request, arrange a meeting with a counsellor.  Where the counselling involves professional fees, payment of these fees will be the responsibility of the student.

Counselling and Support

Getting help

Students who require any counselling or additional support that cannot be provided by the school can contact these organisations:


13 11 14 (Free call, 24 hours)

Crisis Support. Suicide Prevention.


5479 4755

Counselling service.

Barbara Wood

5444 5659

Psychologist – counselling, grief, life coach, stress & anxiety.


5491 8433

Anglican care and counselling.

Relationships Australia

1300 364 277

Trinity Academy of Science and Philosophy

5476 8122

Life coach, relationships, stress, sex problems, healing, counselling.

Overseas Student Health Cover (OSHC)

Health Insurance

The Australian Government requires all international students studying in Australia on a student visa to have health insurance cover for their entire stay in Australia.  Health insurance cover is also required for all family members residing in Australia on a dependent visa.  This insurance is called Overseas Student Health Cover (OSHC).

Students who do not have OSHC are in breach of the student visa requirements and risk having their student visa cancelled by the Department of Immigration and Citizenship (DIAC).

OSHC Exceptions

All international students studying in Australia on a student visa are required to hold OSHC, however there are two exceptions:

  • Norwegian students covered under the Norwegian National Insurance scheme are exempt from this requirement ; and
  • some Swedish students who are covered by the National Board of Student Aid are exempt from OSHC.

For the OSHC requirement to be waived, we must sight a certificate of insurance from:

  • the Norwegian National Insurance Scheme for Norwegian students; or
  • CSN (the Swedish National Board of Student Aid) for Swedish students.

The certificate of insurance must be presented as soon as possible after your arrival in Australia.  OSHC is available for other Norwegian and Swedish students, who require cover, contact us for advice.

Length of OSHC Cover

Commencing students

New students commencing a course at Becker Helicopters will be required to purchase Visa Length cover to ensure you have OSHC for your entire stay in Australia.  If you extend your studies in Australia, you will need to renew your OSHC to cover the extended visa period.

Continuing students

If you do not have Visa Length cover, it is your responsibility to renew the cover to the full visa period.  Contact us or a health care provider before the expiry of your cover to extend your policy.

[1] RTO 1.7   |  [2] RTO 1.3b  |  [3] NCS 6.5, NCS 6.2, NCS 6.3   |   [4] NCS 6.6   |  [5] NCS 3.1e  |  [6] NCS 6.4  |  [7] NCS 6.7