Refund Policy

[2]Requests for Refunds

  • All requests for refunds must be in writing and signed by the student.
  • All withdrawals should be given with at least 7 days notice.
  • All refunds will be paid within 4 weeks of receiving written claim.[3]

Visa Refusal

  • All fees will be refunded except the NON REFUNDABLE registration fee of $250, proof of Visa refusal must be provided.
  • However, no refund will be given on fees if a Visa is cancelled due to breach of Visa conditions by the student.

Refund to International Students

The refund payment is made to the person who originally paid the fees.

The refund is to be paid in the same currency as was originally paid.  All fees associated with any exchange rate change will be incurred by the student.

Failure to provide the services

  • If the training is cancelled because the BHS is not able to provide the course, then a refund will be provided.
  • See Refund based on below.

Personal / Illness

  • Should the student withdraw from the course due to extreme personal circumstances or illness that prevents continuation of their training then 14 days notice is required.
  • In the case of illness a Doctor’s certificate is required to accompany the withdrawal from the course.
  • See Refund based on below.

Refund based on

The un-expended portion of the fees paid by the student will be refunded less the following:

  • Initial enrolment deposit and outstanding course fees and charges.
  • Any additional administration costs directly related to the cancellation.  A cancellation fee of AUD $1,000.00 applies in all cases.
  • Any expenditure made on the student’s behalf, including, but not limited to pre-paid accommodation, course books, documents and flying equipment ordered for the student course.  These are non-refundable as purchase is made on the student’s behalf.

Complaints, Appeals and Disputes

  • If the student has a complaint or wishes to appeal a refund decision, they can follow the complaints / appeals process within this document.
  • The student may pursue additional advice, and alternative action through the Office of Fair-trading and is able to take further action through the Australian Consumer Protection Laws.
  • If there is a dispute relating to the refunds offered by Becker Helicopters the students may pursue other legal remedies.

[1] RTO 5.3c | [2] RTO 5.3 | [3] ESOS Act 2000