Providing Quality Education and Protecting Your Rights
The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws form the ESOS framework and they include the Education Services for OverseasStudents (ESOS) Act 2000 and the ESOS National Code.
Protection for Overseas Students
As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at http://cricos.deewr.gov.au. CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Please check carefully that the details of your course – including its location – match the information on CRICOS.
The ESOS framework protects your rights, including:
your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.
your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.
your right to get the education you paid for. The ESOS framework includes consumer protection that will allow you to receive a refund or to be placed in another course if your provider is unable to teach your course.
The ESOS framework sets out the standards Australian providers offering education and training services to overseas students must meet. These standards cover a range of information you have a right to know and services that must be offered to you, including:
orientation and access to support services to help you study and adjust to life in Australia
who the contact officer or officers is for overseas students
if you can apply for course credit
when your enrolment can be deferred, suspended or cancelled
what your provider’s requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well
if attendance will be monitored for your course, and
a complaints and appeals process.
One of the standards does not allow another provider to enrol a student who wants to transfer to another course, but has not completed six months of the final course of study in Australia. If you want to transfer before you have completed six months of your final course you need your provider’s permission.
Student visa responsibilities
As an overseas student on a student visa, you have responsibilities to:
satisfy your student visa conditions
maintain your Overseas Student Health Cover (OSHC) for the period of your stay
meet the terms of the written agreement with your education provider
inform your provider if you change your address or contact details
maintain satisfactory course progress
if attendance is recorded for your course, follow your provider’s attendance policy, and
if you are under 18, maintain your approved accommodation, support and general welfare arrangements.
Contact your provider for policies and procedures that affect you by:
Speaking with your provider
Visiting your provider’s website
Contact Department of Education and Training (DET) for more information on ESOS: